Change Healthcare Cyber Attack Resources
3/20/24
3/18/24
3/18/24
3/14/24
3/13/24
3/13/2024
3/13/2024
3/12/2024
The Health Plan Posts Provider Resources and FAQs to aid Providers
The Health Plan has posted a set of provider FAQs accessible on their secure portal. To access the document, please login. THP is working diligently to implement a solution, allowing claims to be processed through the clearinghouse. This solution is expected to be operational later this week and notification will be sent to all providers once the clearinghouse is ready to accept claims. They will continue to accept paper claims and issue payment every two weeks for claims received.
Additional Information
3/12/2024
Aetna is Working to Set Up Alternative Reimbursement Processes to Change Healthcare
Aetna is working diligently to set up an alternative to Change Healthcare for provider reimbursement of the claims adjudication process. They are working to transition quickly and will begin claim adjudication and reimbursement under a controlled environment to review quality and accuracy this week. More information on Aetna's response can be viewed at this
link.
3/12/2024
Unicare Provides Bulletin and Provider FAQs to Help Providers Navigate Change Healthcare Outage
Unicare has provided a Provider Bulletin and has provided a Frequently Asked Questions (FAQ) resource in the link below. The Provider Bulletin alerts our UniCare providers to the Change Healthcare outage, and further advises providers to use Availity Essentials to safely submit electronic transactions to UniCare. The FAQs also refer providers to their Provider Manual which contains additional information regarding alternate options for submitting claims to UniCare other than Availity. They are encouraging the submission of claims through Availity Essentials; Unicare has been receiving and processing claims through this tool during the cyberattack.
Additional Information
3/9/2024
CMS Announces that in addition to Accelerated Payments to Part A providers, Advance Payments will now be available to Part B Providers
HHS and CMS have dubbed this incident: "Change Healthcare/Optum Payment Disruption" (CHOPD). Part A and Part B providers now have the ability to request accelerated or advanced payments through their MAC. Payments will be made to providers based on claims paid to the provider between August 1, 2023-October 31, 2023.
If your facility requests accelerated or advanced payments, please alert Melanie Dempsey, VP of Financial Policy, by email at mdempsey@wvha.org as Senator Manchin's office is working closely with the Hospital Association to accelerate review of applications.
Additional Information
3/9/2024
Palmetto MAC Jurisdiction Part A Accelerated/Advance Payment Requests
Link to information and forms to submit a request for Accelerated Payments for Part A providers. If your facility requests accelerated or advanced payments, please alert Melanie Dempsey, VP of Financial Policy, by email at mdempsey@wvha.org as Senator Manchin's office is working closely with the Hospital Association to accelerate review of applications.
3/9/2024
Palmetto MAC Jurisdiction Part B Accelerated/Advance Payment Requests
Link to information and forms to submit a request for Accelerated Payments for Part B providers. If your facility requests accelerated or advanced payments, please alert Melanie Dempsey, VP of Financial Policy, by email at mdempsey@wvha.org as Senator Manchin's office is working closely with the Hospital Association to accelerate review of applications.
3/8/2024
Updated: Change Healthcare Access to Temporary Funding Assistance Program
Change Healthcare updates response to cyber-attack and provides instruction and forms to access their Temporary Funding Assistance Program.
Additional Information
3/6/2024
The American Hospital Association (AHA) continues to urge Change Healthcare to step up efforts and Congress to respond to this unprecedented incident
AHA President, Rick Pollack, highlights how the Change Healthcare cyberattack is the most serious incident of its kind against a healthcare organization. The AHA continues to urge Change Healthcare and Congress to support providers during this time and understand the immense impact on providers.
Additional Information
3/5/2023
HHS issues statement on Change Healthcare Cyberattack
HHS continues to stay in close contact with United Healthcare leadership and announced immediate steps CMS is taking to assist providers to continue to serve patients, including directives for clearinghouse changes, prior authorizations and alternative claim filing options
Additional Information
3/4/2024
Providers Express Concern with Change Healthcare Temporary Funding Program
After Change Healthcare released details about their temporary funding program to affected providers, AHA expresses concerns over terms and calculated amounts available.
Additional Information
2/27/2024
AHA Cybersecurity Advisory Issued
Suggested actions to mitigate risk of ransomware and system vulnerability.
Additional Information